| 06/22/2026 HealthXnet Customer Service Closed for Independence Day |
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| HealthXnet Customer Service will be closed for the holiday on Friday, July 3, 2026. The HealthXnet Application will continue to be accessible during this time. Please contact HealthXnet@nmhsc.com with any concerns you may have. Thank you for your continued partnership. | |
| 06/22/2026 New Mexico Medicaid Eligibility Missing Information |
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| After a major update to the New Medicaid system earlier this year, information returned for real-time eligibility inquiries for New Mexico Medicaid patients has been missing some information that was previously displayed in HealthXnet--namely the MCO (aka, Group) and Group ID. HealthXnet Support continues to await a solution from the company that provides the New Mexico Medicaid information. However, HealthXnet Support has noted that some New Mexico Medicaid eligibility inquiries are now displaying an MCO in the Benefits section. We will provide another update when we receive one or when our testing reveals the solution has been implemented. New Mexico Medicaid Batches ARE now returning all known MCOs, and the company that provides that information continues to work with Medicaid on a solution for and updating us regarding the missing "Category" information. | |
| 05/11/2026 You must complete the HETS EDI attestation for Medicare |
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| Are you receiving an error message when trying to run eligibility for MEDICARE? If a transaction is returning an "AAA/41 error" or "Authorization/Access Restriction", use the HETS Desktop Tool (HDT) to research and resolve the issue. Providers must use the same NPI for both their HETS EDI enrollment and their eligibility request submissions through your vendor. A mismatched NPI can cause delays in processing. Per CMS verification requirements we are to communicate with our customers that submit to Novitas (JH/JL) and FCSO (JN) to create this attestation on the Novitas and FCSO. HealthXnet If this info is not updated, you can lose your ability to verify eligibility for Medicare patients. Call or email us with questions 505-346-0290 or healthxnet@nmhsc.com, HealthXnet Unique ID: 54P6 Provider Offices - https://www.novitas-solutions.com/webcenter/portal/MedicareJH/HETS-EDIEnrollment | |