| 05/20/2026 HealthXnet Phone line Closed until 10:30am MDT Thursday 5/21 |
|
|---|---|
| HealthXnet Customer Service will be closed Thursday 05/21/2026 from 7:00 - 10:30 a.m. Please send any questions or requests to HealthXnet@nmhsc.com during this time. Thank you. | |
| 05/20/2026 HealthXnet Customer Service Closed for Memorial Day May 25 |
|
| HealthXnet Customer Support will be closed on Monday, May 25, 2026 in observation of Memorial Day. We will resume normal business hours on Tuesday, May 26. | |
| 05/19/2026 Medicare HETS Attestation info |
|
| Both individual providers and facilities/supplier organizations generally need to complete the new Medicare HETS EDI enrollment/attestation process if they want to continue accessing Original Medicare eligibility data through clearinghouses or vendors. The attestation is tied to the billing NPI being used for HETS eligibility transactions. A few important distinctions: Individual providers (Type 1 NPIs) Must attest if Medicare eligibility inquiries are being run under their individual billing NPI. Examples: solo physicians, therapists, psychologists, etc. Facilities / organizations (Type 2 NPIs) must also attest if the organizations billing NPI is used for Medicare eligibility checks. Examples: hospitals, clinics, group practices, ASCs, DME suppliers, home health agencies. Group practice scenario If eligibility is run under the group/facility Type 2 NPI, typically the organization attests for that NPI. If transactions are run under individual rendering provider NPIs, then each individual provider may need separate attestation. Many clearinghouses are now requiring one attestation per billing NPI. Who signs? The attestation must be completed by an authorized or delegated official for the organization/provider. CMS does not allow clearinghouses or enrollment vendors to do it on the providers behalf. This requirement specifically applies to: Original Medicare / Medicare FFS HETS 270/271 eligibility Vendors/clearinghouses accessing HETS on behalf of providers It does not apply to: Medicare Advantage eligibility transactions Part D eligibility checks | |
| 05/11/2026 You must complete the HETS EDI attestation for Medicare |
|
| Are you receiving an error message when trying to run eligibility for MEDICARE? If a transaction is returning an "AAA/41 error" or "Authorization/Access Restriction", use the HETS Desktop Tool (HDT) to research and resolve the issue. Providers must use the same NPI for both their HETS EDI enrollment and their eligibility request submissions through your vendor. A mismatched NPI can cause delays in processing. Per CMS verification requirements we are to communicate with our customers that submit to Novitas (JH/JL) and FCSO (JN) to create this attestation on the Novitas and FCSO. HealthXnet If this info is not updated, you can lose your ability to verify eligibility for Medicare patients. Call or email us with questions 505-346-0290 or healthxnet@nmhsc.com, HealthXnet Unique ID: 54P6 Provider Offices - https://www.novitas-solutions.com/webcenter/portal/MedicareJH/HETS-EDIEnrollment | |
| 04/09/2026 HealthXnet Users Training Available May 20th |
|
| HealthXnet will be holding a training on Wednesday May 20, 2026 from 1:00pm to 2:00pm. Request a zoom link through healthxnet@nmhsc.com. | |
| 03/31/2026 New Mexico Medicaid Inquiries returning errors |
|
| Conduent are having errors with certain NPIs. Please try using multiple NPIs from your organization to receive detail benefits. This includes Medicaid Batches. We are working to resolve this matter with Conduent. Thank you for your patience. | |