| 08/28/2026 HealthXnet Customer Service Closed for Labor Day |
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| HealthXnet Customer Service will be closed for the holiday on Monday, September 7, 2026. The HealthXnet Application will continue to be accessible during this time. Please contact HealthXnet@nmhsc.com with any concerns you may have. Thank you for your continued partnership. | |
| 07/15/2026 RESOLVED: New Mexico Medicaid Inquiries |
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| New Mexico Medicaid has resolved its issues that were causing the New Mexico Medicaid Eligibility & Benefits System to return incorrect data. The eligibility information now includes the MCO if the MCO is known and is in New Mexico Medicaid's System. Thank you for your patience while the insurance carrier worked on this issue. | |
| 05/11/2026 You must complete the HETS EDI attestation for Medicare |
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| Are you receiving an error message when trying to run eligibility for MEDICARE? If a transaction is returning an "AAA/41 error" or "Authorization/Access Restriction", use the HETS Desktop Tool (HDT) to research and resolve the issue. Providers must use the same NPI for both their HETS EDI enrollment and their eligibility request submissions through your vendor. A mismatched NPI can cause delays in processing. Per CMS verification requirements we are to communicate with our customers that submit to Novitas (JH/JL) and FCSO (JN) to create this attestation on the Novitas and FCSO. HealthXnet If this info is not updated, you can lose your ability to verify eligibility for Medicare patients. Call or email us with questions 505-346-0290 or healthxnet@nmhsc.com, HealthXnet Unique ID: 54P6 Provider Offices - https://www.novitas-solutions.com/webcenter/portal/MedicareJH/HETS-EDIEnrollment | |