| 05/20/2026 HealthXnet Customer Service Closed for Memorial Day May 25 |
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| HealthXnet Customer Support will be closed on Monday, May 25, 2026 in observation of Memorial Day. We will resume normal business hours on Tuesday, May 26. | |
| 05/11/2026 You must complete the HETS EDI attestation for Medicare |
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| Are you receiving an error message when trying to run eligibility for MEDICARE? If a transaction is returning an "AAA/41 error" or "Authorization/Access Restriction", use the HETS Desktop Tool (HDT) to research and resolve the issue. Providers must use the same NPI for both their HETS EDI enrollment and their eligibility request submissions through your vendor. A mismatched NPI can cause delays in processing. Per CMS verification requirements we are to communicate with our customers that submit to Novitas (JH/JL) and FCSO (JN) to create this attestation on the Novitas and FCSO. HealthXnet If this info is not updated, you can lose your ability to verify eligibility for Medicare patients. Call or email us with questions 505-346-0290 or healthxnet@nmhsc.com, HealthXnet Unique ID: 54P6 Provider Offices - https://www.novitas-solutions.com/webcenter/portal/MedicareJH/HETS-EDIEnrollment | |
| 03/31/2026 New Mexico Medicaid Inquiries returning errors |
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| Conduent are having errors with certain NPIs. Please try using multiple NPIs from your organization to receive detail benefits. This includes Medicaid Batches. We are working to resolve this matter with Conduent. Thank you for your patience. | |